Refund policy
REFUND & RETURN POLICY
Thank you for shopping at our store. We want you to be completely satisfied with your purchase. Below are the terms and conditions that govern our Refund and Return Policy.
1. 30-Day Return Window (Global Policy)
We offer a 30-day return policy for customers outside the European Union (including the United States, United Kingdom, and Switzerland). This means you have 30 days after receiving your item to request a return.
To be eligible for a return under this global policy, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Important Note on Return Shipping: Unless the item is defective or damaged upon arrival, customers are responsible for paying all shipping costs for returning their items. Shipping costs are non-refundable.
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2. European Union 14-Day Right of Withdrawal (Cooling-off Period)
If you are a resident of the European Union or the European Economic Area (EEA), European law grants you the right to cancel or return your order within 14 days of delivery, for any reason and without justification.
Condition of the goods:You have the right to open the packaging and inspect the goods to establish their nature, characteristics, and functioning. However, you may be held liable for any diminished value of the goods resulting from handling them beyond what is necessary.
Return Shipping for EU Customers: Unless otherwise specified by us, the buyer must bear the direct cost of returning the goods.
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3. How to Start a Return
To initiate a return, you must contact us first at "nazariinimachuk@gmail.com".
If your return request is accepted, we will provide you with the exact return shipping address and detailed instructions on how and where to send your package.
Please note: Items sent back to us without first requesting a return will not be accepted.
Return Address: Goods must be shipped to our designated return warehouse address, which will be provided to you via email upon approval. Do not send returns to the shipping address listed on your package.
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4. Damages, Defective Items, and Incorrect Orders
Please inspect your order immediately upon reception. Contact us right away at nazariinimachuk@gmail.com if the item is defective, damaged, or if you received the wrong item.
To help us resolve the issue quickly, please include your order number and clear photographic or video evidence of the damage/defect. Once evaluated, we will make it right by providing a replacement or a full refund (including return shipping costs for defective items).
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5. Exceptions and Non-Returnable Items
Certain types of items cannot be returned due to hygiene, safety, or customization reasons. These include:
* Custom products or personalized items (such as special orders).
* Perishable goods (such as food, flowers, or plants).
* Personal care and beauty goods (such as opened cosmetics or cosmetics with broken hygiene seals).
* Hazardous materials, flammable liquids, or gases.
* Gift cards.
Sale Items: For customers outside the EU, sales on discounted/clearance items are final and cannot be returned. For customers within the EU, the standard 14-day statutory right of withdrawal applies to sale items.
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6. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
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7. Refunds Process
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not based on the condition of the item.
If approved, you will be automatically refunded on your original payment method within 10 business days. Please keep in mind that it can take additional time for your bank or credit card company to process and post the refund to your account.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at **nazariinimachuk@gmail.com**.
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8. Business & Legal Information
This store is operated by:
Company Name: Core E- Commerce Nazarii Nimaciuc
Tax ID (NIP): 5732973236
Registered Office Address: Poland, Czestochowa, 42-218, Str. Obrocow Poczty Gdanskiej 14E
Contact Email: nazariinimachuk@gmail.com